1.1 Bookings through our website or Consolidators are deemed to be made when final confirmation of the booking has been sent via e-mail. All terms and conditions are deemed to have been accepted at the point confirmation is made.
1.2 Whilst every effort is made to ensure that collections and deliveries of the vehicle are made at the requested times. We do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays and immigration delays. This list is not exhausted.
1.3 Where a third party service provider is used, they will have their own terms and conditions. If you require a copy of these, please ask, however we will do our best to make you aware of anything you need to know. Once your booking is complete, our role will be as an intermediary between you and the service provider, booking details will be provided with the supplier and we will send you a booking reference number by email on behalf of the supplier.
2.1 Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £15.00.
2.2 Full payment of booked service is due prior to the commencement of the service.
2.3 If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £25.00 is applied.
2.4 Where a Meet and Greet service is booked, we kindly ask that you call us once you have cleared Baggage and Customs. This allows us to process your car in a timely manor and make sure it's ready and waiting for you. Please note that if you call prior to this, or there is an unreasonable delay from your call, to you arriving at the collection point, you may be charged for any additional parking charges made by the airport authority.
3.1 Flexible products may be cancelled up to 48 hours prior to the date for which the service has been booked and a full refund, less £20.00 administration cost will be made.
3.2 No refunds will be given for any cancellations or none use of our service made within 48 hours of the day of travel.
3.3 Any customer wishing to curtail the length of stay for a service once that service has commenced will be liable to pay the fee for the whole of the service booked.
3.4 Any alterations made within 24 hours of departure and during the duration of stay will incur a charge of £20.00 for each and every amendment made. All amendments must be via e-mail and will only be acknowledged once a confirmation e-mail is received.
3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.
4.1 Where a third party service provider is used, the company acts only as a booking agent for the service provider, the company is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Any claims by the customer in respect of the delivery of the product must be made against the service provider and subject to its terms and conditions.
4.2 Where we are the service provider, our insurance covers our legal liabilities.
4.3 Vehicles and moveable items which are left unattended are left at the owners risk whilst the vehicle is in our possession.
4.4 No claim for damage can be made unless that damage was brought to the attention of our representative upon collection of your vehicle on your return and written notification is given to you at the time.
4.5 We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips, clutches, tyres and alloy wheels. This list is not exhaustive.
4.6 We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.
4.7 Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession.
4.8 We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring. In the event of vehicles not starting, we reserve the right to charge for our time. We therefore advise that only the car key should be given.
4.9 In the event that the car acquires a puncture whilst in our possession, (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre. We do not accept liability for punctures whilst in our custody.
4.10 In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. Please note that we cannot be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.
4.11 We advise that the customers either leave a spare key with us, or keep a spare key for their vehicle on there person.
4.12 During busy periods, your car may be stored in any one of our secondary compounds, (within a 15 mile radius of our main car park), these may include hotel car parks, where we have agreements in place. Please note that security levels may vary.
4.13 In the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost, no replacement vehicle will be provided. We cannot authorise or agree for any works to be carried out by dealerships that have not been approved, even in the event of the vehicle forgoing its warranty. The company reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park.
4.14 Our drivers do not consent to being filmed. Therefore, in some cases dash cams may be disconnected.
5.1 Vehicles parked by the customer personally at a Car park/Hotel do so entirely at their own risk.
5.2 Loss or damage should be covered by your own insurance. No vehicles will be covered for Theft/Fire/Flood/Malicious damage or any other intervening act of nature whilst the vehicle is parked in our custody.
5.3 Any indirect/direct loss as a result of damage or loss to the vehicle (such as loss of earnings/missed flights etc.).
5.4 We cannot pay more than £20,000 for loss of or damage to the vehicle.
5.5 We will endeavour to deliver your vehicle back to you within 60 mins depending on traffic, road works and weather conditions.
5.6 We cannot be held liable for any delayed or missed flights/car hire charges as a direct or indirect result of our service.
5.7 We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash/rainfall. This is regardless if the dents or scratches are mentioned in this document or not.
5.8 We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Company cannot accept liability for any damage.
5.9 It is not always possible to check the internal condition of the car and therefore we may not accept responsibility for the interior condition.
5.10 Unless proved otherwise, minor claims, (those below £750) may not be accepted.
5.11 In the event that an incorrect number plate is advised when booking, you may receive a parking fine, (due to automated systems). If this happens, please forward, together with your booking details to email@example.com and we shall endeavor to resolve
If you should have any concerns or issues you wish to raise or investigate further, the following procedure needs to take effect.
6.1 These conditions will remain in force unless the change is made in writing directly with ourselves and with our written permission.<